From Guest Service Assistant to Women in Security Awards finalist, Katelyn Gordon's journey is a reflection of the opportunities for progression within the security industry, and the impact dedicated professionals can have on the communities they serve. 

Organised by Professional Security Magazine, the Women in Security Awards celebrate the outstanding contributions of women working across the security industry, recognising those who are making a positive impact through leadership, innovation and frontline excellence. 

The nomination places Katelyn among some of the sector's most accomplished frontline professionals, highlighting the vital role security teams play in protecting people, businesses and public spaces. 

As Duty Controller at Silverburn, Katelyn oversees the day-to-day operation of the Security Control Room, supporting the safety of guests, retailers and staff across the centre. Her role involves coordinating incidents, monitoring security systems, working closely with emergency services, and maintaining strong partnerships with organisations including Retailers Against Crime to support crime prevention and effective information sharing. 

In addition to her operational responsibilities, Katelyn has helped strengthen collaboration between key partners across the retail security community, contributing to initiatives that enhance the safety and experience of everyone who visits and works at Silverburn. 

Speaking about the achievement, Katelyn said: 

"Being a woman in security means being able to bring my own strengths, perspective and leadership style to the industry. Security is a career open to everyone, and I am proud to have progressed from Guest Service Assistant to Duty Controller through hard work and personal development. 

Being recognised as a finalist for a Women in Security Award is a real honour, and I hope it helps to show other women that there are fantastic opportunities to build a successful career within the industry." 

Katelyn's passion for supporting and developing her team is one of the aspects of the role she enjoys most, alongside building relationships throughout the centre and with partner agencies. Her team describe her as dedicated, approachable and resilient, qualities that have helped her earn the respect of those she works alongside every day. 

Darren McNally, Contract Security Manager at Silverburn, said: 

"I am incredibly proud that Katelyn has been announced as a finalist for the Women in Security Frontline Award. The hard work she has put in to build our relationship with Retailers Against Crime, and her work supporting Police Scotland deserves to be recognised. Well deserved, Katelyn." 

The Frontline category showcases exceptional security professionals working at the heart of operations, recognising individuals who demonstrate outstanding commitment, professionalism and service. Katelyn joins an impressive group of finalists from across the security sector, highlighting the strength of talent and leadership within the industry today. 

The winners of the 2026 Women in Security Awards will be announced on 16th September. 

Everyone at SecuriGroup and Silverburn would like to congratulate Katelyn on this fantastic achievement and wish her the very best of luck for the awards. Being named a finalist is a significant achievement and reflects the positive impact she continues to make through her work at Silverburn and within the wider retail security community. 



Congratulations, Katelyn, and good luck on 16th September.