Vacancy

Controller (Cover)

Date Posted: June 18, 2017

Location: Glasgow, G

Industry: Security
Occupational Category: Non-Operational
Hours: Part Time, Ad Hoc Requirement
Salary: GBP Pay Hourly

Description: SecuriGroup

The SecuriGroup Control Centre are looking to train the ideal candidate to cover annual leave and sickness days for the team of current full-time Controllers.

You will be supporting a core team within the Glasgow Head Office where required, and will be given early consideration for any future full-time opportunities.

Responsibilities:

  • Maintaining the time attendance window, ensuring staff are logging on for shifts and completing check calls where necessary.

  • Responding to adhoc requests, forwarding to appropriate managers and sending to subcontractors if required.

  • Dealing with internal and external queries.

  • The escalation and completion of incident reports.

  •  Monitoring several CCTV systems throughout the evening.

  • Responding to alarm activations and escalating to the appropriate personnel.

Experience requirements:

  • Experience within a Control Room or Call Centre would be beneficial though not mandatory.
  • You must be comfortable multi-tasking and prioritising.
  • Experience of report writing.

Desired Skills:

  • Excellent communication skills.
  • Excellent telephone manner.
  • Good understanding of Microsoft Office package, particularly Excel.
  • An SIA Licence.
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