• Location: Glasgow
  • Job Type: Full-time, Permanent
  • Schedule: Day shift, Night shift, Monday to Friday, Weekends
  • Pay: £9.50 per hour
  • Apply Now

Control Room Operator - Glasgow

SecuriGroup is currently looking for a Control Centre Operator to join the existing team based in its Head Office in Glasgow.

This is a fantastic opportunity to join one of the UK’s leading security companies, currently enjoying an exciting period of growth and development.

The successful candidate will have exceptional administrative and communication skills.

The Control Centre is the central hub of the Company and is responsible for coordinating several functions from our Head Office based in Glasgow City Centre. It is a fast-paced environment, providing reactive response to a number of clients and staff members throughout the UK and Republic of Ireland.

Duties include but are not limited to:

  • Maintaining our rostering system, ensuring that staff members are logging on for shifts and completing welfare calls as necessary.
  • Responding to ad hoc requests, forwarding to appropriate managers and liaising with service partners as required.
  • Responding to staff and management queries in a timely manner.
  • Providing advice on incidents that have been escalated to the Control Centre.
  • Completing appropriate paperwork whilst escalating issues where appropriate.
  • Responding to alarm call outs through liaising with appropriate personnel and arranging site attendance.
  • Taking ownership whilst dealing with high pressure situations, occasionally requiring communication with the emergency services.
  • Ability to demonstrate a proactive approach to problem solving with a reliable, positive and professional attitude.
  • Element of compiling reports and statistical data within and external

Experience:

  • Previous experience working in a customer service or call centre role would be highly beneficial.
  • Previous knowledge of the Security Industry would be beneficial although not essential.
  • Previous experience working in a fast paced and task-oriented environment.

Essentials Skills required for this role:

  • Active listening
  • Rapport Building / inter personal skills
  • Excellent communicator who can speak clearly and concisely.
  • Effective Problem solver
  • Good literacy and numeracy
  • Accuracy/ data entry
  • Ability to multi-task, set priorities and manage time effectively
  • Capacity to work in a demanding, fast-paced, high volume control room
  • Excellent verbal and written communication skills.
  • You will be working with a custom made rostering system, the successful candidate will therefore be IT literate.
  • An excellent understanding of Outlook and the Microsoft Office Suite.
  • Ideally holds a valid SIA License although training will be provided for the right candidate.

Working hours: This role will involve working a rotational shift pattern which can be discussed at the interview stage.

Application Deadline: 18/11/2021

Job Types: Full-time, Permanent

Salary: £9.50 per hour

Licence/Certification:

  • CCTV Licence (required)
  • SIA Licence (preferred)

Work remotely:

  • No

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