SecuriGroup Operations Director Allan Burnett QPM BSc (Hons) FSyI was invited by the Royal Bank of Scotland to deliver a presentation on Customer Excellence.
Held at the beginning of October, Allan's presentation focused on four key issues:
As a valued customer, we were very interested in having a representative from SecuriGroup come to us to speak about how they view the service given by RBS to our customers, but also to get a sense of how important Customer Excellence is to SecuriGroup.
Glenn Attridge, RBS Head of Cyber Defence & Security Response
We knew that Allan would be able to give a view to the Technology organisation within RBS that would not necessarily be visible to us.
On the day, Allan was able to give the various attendees a view of how making sure that the customer is thought of at every step, in each process and interaction.
In partnership with our in-house training partner, Blueprint Training Solutions, SecuriGroup is in the process of developing SecuriHost, a bespoke customer service training initiative which is geared to the security industry.
Everything we do at SecuriGroup is based on our ethos of safety, courtesy and efficiency. These values are embedded in every level of our organisation, supported by our core values of loyalty, integrity and professionalism.
Customer service within the security industry continues to grow as a key priority, and industry leading service providers such as SecuriGroup are defined by the quality and excellence of their people.
This excellence is based on an understanding of customer needs and how expectations are formed, high quality training to develop interpersonal skills required in the customer service environment, and the ability to respond to customers' problems or complaints.
About: Allan Burnett
Mr Burnett joined SecuriGroup, a CBRE approved supplier, as Operations Director in 2010 following a distinguished 30-year policing career, having held positions as Assistant Chief Constable and ACPOS Coordinator of Counter-terrorism.
Being uniquely experienced in counter-terrorism and threat mitigation means Allan is a regular media contributor on counter-terrorism issues.
At SecuriGroup, Mr Burnett regularly delivers high-level security reports and presentations to clients, strengthening the integrity and safety of each operation.
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SecuriGroup is rated within the top 1% of approved UK security companies by our Home Office regulator, the Security Industry Authority.
Strengthening the society in which we live, and an Investors in People Gold organisation, SecuriGroup provides innovative and expert solutions to our clients’ security needs. A two-time winner of ACS Champion of the Year, our security management approach shapes the future of the industry by combining physical, electronic, and cyber security to augment our service delivery.