SecuriGroup recently completed a SecuriHost training course, our bespoke customer service-based programme.
The SecuriHost customer service training was hosted in the iconic Dunnhumby building in Hammersmith, and featured key members of our security team for the prestigious site.
Delivered by the company's Training Development Manager, Rob Kennedy, the feedback has been very positive.
SecuriHost enables SecuriGroup colleagues to build on their already excellent customer service, and enhances the layer of security provided by combining great customer service with techniques to disrupt hostile reconnaissance.
Charles Aduotu - SecuriGroup Area Manager
The role of the security officer often requires great customer service skills that contribute to both meeting and exceeding the customer's and client's expectations.
Every day we see examples of this. SecuriGroup actively shared examples on social media every week, showcasing the fantastic work provided by a range of our people across the entire private security industry.
Great customer service skills are undoubtedly a key attribute that every security officer should possess.
Even the most simple acts have a clear effect on how people feel about our company, and how they feel about our clients. This is why we developed SecuriHost, which is a great tool in developing essential customer service skills in front-line personnel.
The priority of any security professional will always be the safety of people and assets. The mark of a great security service is enhancing this basic purpose with warm and friendly communication, creating an environment where people feel calm and safe.
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SecuriGroup is one of the UK's leading security companies, rated within the top 5% by the Security Industry Authority. SecuriGroup is part of the ACS Hall of Fame and is a winner of the prestigious Security Excellence Awards ACS Champion of the Year.
An SIA Approved Contractor, Investors in People organisation, industry accredited for operational excellence; SecuriGroup is an organisation led by industry experts and is focused on meeting the challenges of a modern security industry.