University of Essex Case Study

University of Essex & The Forum

Higher Education

Contract Area
Higher Education
Deliverables
Security Guarding
Key Holding
Door Supervision
Event Security
CCTV Monitoring

University of Essex & The Forum

SecuriGroup has delivered manned security services to the University of Essex since 2012, in collaboration with leading property management firm and long-standing SecuriGroup client CBRE. In 2013, this contract was merged with a new assignment at the Forum Library in Southend, leading to increased efficiencies across both sites.

University of Essex Client Understanding

Client Understanding

SecuriGroup has delivered manned security services to the University of Essex since 2012, in collaboration with leading property management firm and long-standing SecuriGroup client CBRE. In 2013, this contract was merged with a new assignment at the Forum Library in Southend, leading to increased efficiencies across both sites.

University of Essex Operational Delivery

Operational Delivery

As a confined campus servicing around 1,500 students in the centres of Southend, it was particularly important to build a student-centric service. SecuriGroup achieves this through regular security reviews, which identify potential improvements to our service as well as areas where we can provide long-term cost efficiencies.

CBRE are delighted to be working with SecuriGroup. They are proactive, responsive and achieve an excellent balance between getting the job done and delivering a quality customer service to both CBRE and our clients.

- Lynne Keenan, Director, CBRE

University of Essex Mobilisation

Mobilisation

SecuriGroup’s mobilisation plan was designed to sensitively support the employees who had experienced a number of TUPE transfers in the past few years, with limited support provided by their employers. By actively managing the process, SecuriGroup and CBRE have been able to rely on higher levels of staff morale, higher attainment and in turn, excellent levels of service.

University of Essex Results

Results

In merging the University of Essex and Forum Library contracts, SecuriGroup was able to facilitate the day-to-day operations of both contracts and to create exceptional value for money. Our initiatives, such as using a shared supervisor for both sites and implementing lone worker procedures, have allowed us to create cost savings of over £70k a year over both contracts.

The Figures

5

Sites

15

Staff

144k+

Hours Worked

£70k

Annual savings

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