The Avenue Case Study

The Avenue

Shopping Centres

Contract Area
Shopping Centres
Deliverables
Security Guarding
CCTV Monitoring

The Avenue

As a result of our excellent relationship with the largest independent property management firm in the UK, Workman LLP, SecuriGroup was appointed security supplier to quality high street shopping centre, The Avenue, situated in the affluent Glasgow suburb, Newton Mearns.

The Avenue Client Understanding

Client Understanding

Boasting an impressive annual customer footfall of 4.3 million people, and with over 178,000 sq ft of retail space, The Avenue Shopping Centre is the ideal destination for shoppers and a central social hub and meeting point to its local community.

The Avenue Operational Delivery

Operational Delivery

SecuriGroup immersed itself in The Avenue’s way of doing things, providing dual-branded uniforms to complement the centre’s ethos and existing ties to its dedicated shoppers. Our operations are supported by real-time electronic solutions to ensure a paperless, eco-friendly service, with one-touch feedback stands also stationed within the centre grounds to drive continuous improvement as per shopper feedback.

Shopping centres are at the heart of our communities. It is where we now socialise and make memories together. SecuriGroup works in line with our founding values across our shopping centre portfolio, strengthening each community through quality customer-focused security services.

- Andy McAllister, Client Services Director, SecuriGroup

The Avenue Mobilisation

Mobilisation

Upon award of contract – and in line with our best practice of getting it right first time, every time – SecuriGroup established and managed a thorough mobilisation process with particular emphasis on service continuity. By consulting with our new people, and guiding them seamlessly through the TUPE process, we enhanced the level of security provision by motivating, inducting and engaging with all new personnel.

The Avenue Results

Results

After rejuvenating and settling the security teams, we have enjoyed a formidable partnership with The Avenue management. With staff working in appreciation for equality and diversity, guards ensure of a harmonious and safe place to shop and socialise. We work in close collaboration with the centre’s cleaning partners and contractors to ensure of a cohesive and conducive service delivery.

The Figures

24/7

Security coverage

17k+

Hours Worked

1.8k+

Shifts Completed

178k+

Square feet

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