Ocean Terminal Case Study

Ocean Terminal

Shopping Centre

Contract Area
Shopping Centres
Deliverables
Security Guarding
CCTV Monitoring

Ocean Terminal

Having served over 70 million people since its opening, Ocean Terminal Shopping Centre is one of Europe’s largest shopping centres in the heart of Edinburgh. With a host of flagship stores, bars, restaurants, leisure facilities and a 12-screen cinema, Ocean Terminal is more than just a place to shop.

Ocean Terminal Client Understanding

Client Understanding

SecuriGroup was appointed security supplier to the prestigious shopping centre in 2015 to provide security guarding and CCTV monitoring services. As Scotland’s largest security company, and through our position as a quality SIA Approved Contractor, SecuriGroup was the natural choice for Ocean Terminal with the centre continuing to augment its status as a premier shopping and social destination.

Ocean Terminal Operational Delivery

Operational Delivery

The 440,000 sq ft centre requires a blended security, facilities maintenance and customer-focused service to account for the diversity of the site and the immense footfall expected on a daily basis. The roles of our guards vary from full site inspections to CCTV monitoring from the on-site Control Room. The safe and positive shopper experience is always at the forefront of our service delivery.

SecuriGroup recognises that an integrated approach to security in shopping centres is essential, understanding the need to equally promote service and safety across any successful security provision. Following recent terrorist attacks in European shopping centres, SecuriGroup’s operations are informed by best practice learned from national intelligence agencies, industry regulatory bodies and the unrivalled expertise of our board, safeguarding the liberties of public life

- Allan Burnett QPM, Operational Director, SecuriGroup

Ocean Terminal Mobilisation

Mobilisation

As a modern place to shop and socialise, the centre attracts a varied demographic from teenagers to elderly groups. To enhance the visitor experience, all our guards were skilled in First Aid, WorldHost customer service training and also Vulnerable Persons Awareness, ensuring that our service protected and encapsulated the needs of all persons at the centre.

Ocean Terminal Results

Results

SecuriGroup have become a staple part of Ocean Terminal’s day-to-day operations, providing exceptional access control solutions, processing site deliveries, servicing vehicles, managing contractors, internal and external patrols and dedicated round-the-clock CCTV surveillance from the on-site Control Room.

The Figures

700k+

Catchment Area

440k+

Square Feet

38k+

Hours Worked

3.5k+

Shifts Completed

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