Dunelm Case Study

Dunelm

Retail

Contract Area
Retail
Deliverables
Security Guarding
Key Holding

Dunelm

Since 2012, SecuriGroup has provided security services to Dunelm stores nationwide. Dunelm continues to be a fast growing specialist homewares retailer maintaining a strong focus on customer excellence. Customers enjoy value for money with good quality products at great prices, along with attentive and friendly customer service at all stores: this required a bespoke service tailored to Dunelm’s needs.

Dunelm Case Study
Dunelm Client Understanding

Client Understanding

Dunelm required a consistent and stable security service which incorporated manned guarding and key holding services across all UK stores. Dunelm and SecuriGroup 'achieve more by pulling together' - our long-term partnership approach and information sharing initiatives ensure that we achieve collaborative solutions, informed by our shared experience and knowledge.

Dunelm Operational Delivery

Operational Delivery

During our partnership with Dunelm, we have endeavoured to build trust and respect through our co-operation and support. As an organisation, we understand the value of a diverse workforce who add unique perspective and skills to SecuriGroup. We are proud of the work we carry out in partnership with Dunelm, and we have improved our service through additional training.

Their customer focus, experience, professionalism and adaptability made them the right choice for our security guarding at this exciting time of growth throughout the UK for Dunelm.

- Martin Dunne, General Security Manager, Dunelm

Dunelm Mobilisation

Mobilisation

Our streamlined approach allowed our security coverage to become more flexible to our client’s changing needs. We now move services between sites based on seasonal requirement and changing footfalls to ensure that Dunelm receives services proportionate to their dynamic needs.

Dunelm Results

Results

Since 2014, we have worked with Dunelm to operate service more efficiently through cost-saving innovations, reducing reliance on external security. This approach has reduced Dunelm’s total security spend through a partnership approach, resulting in a total saving of more than £590,000 across the two years.

The Figures

4

Years

150

Stores Nationwide

429k+

Hours Worked

£593k

Savings across 2 years

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